Monthly Archives: September 2014

Trends in Technical Communication [Meeting]

A panel led by Eric Hughes, Joan Laselle, Jack Molisani and Linda Urban and moderated by Gwaltney Mountford

In this popular program, we once again seek insight into the direction of our profession and the challenges and opportunities facing us. What are the trends in technical communication? How does social media change what we do and how we do it? Are our development processes able support multiple delivery formats? What skills and attributes do we need to succeed in the ever-changing environment? What are the new technologies, tools, platforms, processes, and audiences we should watch out for?

Our distinguished panelist are leading the industry in the use of new technologies and bringing technical communication into new environments. Join us on September 4 when they will share their experiences and insights.

A Door prize will be given at the end of the presentation.

About Our Panelists

Eric Hughes

Eric Hughes began his career in technology as a technical trainer at Lockheed Martin in Sunnyvale. He moved to Charles Schwab in 1986 to design voice and data networks. In 1991, he emigrated to Wells Fargo to design the largest internal TCP/IP network in the U.S.

As the web matured, he headed up an effort to use the intranet applications for bank-wide business and communications. In 1998, he started his own web development firm Simplexity. Eric is launching a new business called Matriculus in 2014. It specializes in the architecture, coding, deployment and integration of large graduate school online applications (UC Berkeley and UC Santa Cruz are current clients).

Eric provides business analysis & information architecture, usability consulting, and technical documentation for his clients.

Joan Lasselle

Joan Lasselle is President of Lasselle-Ramsay, Inc. Joan has over 25 years experience designing and developing new product content and training for high tech, healthcare, finance and insurance industries.

Since 2000, Lasselle-Ramsay has worked with their clients to help them move to the use of XML/structured content to help streamline the development of content and customize output in multiple forms and formats.

She is a past board member of Content Management Professionals (CMPros), and a regular contributor at industry conferences. Joan holds a M.Ed. from the University of Oregon.

Jack Molisani

Jack Molisani is the president of ProSpring Technical Staffing, an employment agency specializing in engineers, project managers and content professionals:

Jack also produces the LavaCon Conference on Content Strategy and User Experience. The 12th annual LavaCon will be in Portland, Oregon in October:

He’s also the author of Be The Captain of Your Career which hit #5 on Amazon’s Career and Resume Best Seller list!

Jack will raffle a free copy of his book at the end of the meeting, so bring a business card for the drawing!

Linda Urban

Linda Urban, a long-time technical communications consultant and instructor, is now focusing on organizational performance and workplace learning. Her current focus is on change management, workplace research, program evaluation, and sustainability. She works with teams to help them develop skills, knowledge, and expertise as they transition to new ways of working. She regularly works with technical writing and course development teams as they transition to modular, topic-based authoring. Her website is, and she can be reached by email

Linda teaches in the Technical Communication program at UC Berkeley Extension, and this fall she will be an Adjunct Graduate Faculty member in the online Masters’ program Organizational Performance and Workplace Learning at Boise State University.

About Our Moderator

Gwaltney Mountford

Gwaltney Mountford has over 30 years of experience as a technical communicator focusing on solving the communication needs of end-use customers. She and her husband own Mountford Group Inc., a consulting company specializing in developing custom Web-based business and data warehouse applications for major corporations and government entities in northern California.

An STC Associate Fellow, she has presented at chapter meetings and at the regional and international STC conferences.