Maturing Your Information Development Processes – 5 April 2018 [Meeting]

What makes an industry leader in the area of information development? What practices are critical to the department’s success and predictors of the quality of content produced? For over 20 years, Comtech and the Center for Information Development Management (CIDM) have partnered with leading information development organizations to assess and monitor the characteristics that define process maturity in the creation of technical content. Tools, technology, and user expectations continue to evolve the content we produce. Similarly, the processes followed while creating that content should also adapt. To respond to changing demands, we must leave behind our old concepts of information development management and adopt new definitions of process maturity. Based on continuing conversations with leading information development organizations, this presentation examines key performance indicators for 10 characteristics that define mature organizations in today’s market.

About Our Speaker

Dawn StevensDawn Stevens is the president of Comtech Services and Director of CIDM. With 28 years of experience, including 17 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.

Meeting Logistics

Date: Thursday, 5 April 2018.

Location: Pacific Room in the San Ramon Marriott Hotel, 2600 Bishop Dr, San Ramon, CA 94583
About our meetings

Note: You do not have to be an official STC member to attend the meetings.


  1. Take 680 to Bollinger Canyon:
    • Going 680 North, take the Bollinger Canyon Road exit, turn right (east) onto Bollinger Canyon.
    • Going 680 South, take the Bollinger Canyon Road exit, turn left and cross over the freeway on Bollinger Canyon east.
  2. From Bollinger Canyon Road east, take the first left onto Sunset Drive, then turn left on Bishop Drive.
  3. The San Ramon Marriott will be on Bishop Drive on the left.
  4. Walk through the Bishop Grill to get to the Pacific room.

Parking – Park in the (gated) hotel parking lot. Bring the ticket inside with you: The restaurant will validate it, giving you free parking.


5:30 – Networking
6:15 – Dinner
6:45 – Chapter Business
7:15 – Program
8:30 – Adjourn
We hold a raffle at the end of the meeting.

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