Take the challenge to solve Andrea's 9-Dots problem.
- Open .pdf
- Find page 15 -- follow instructions.
- Answer at the bottom of page
Thursday, July 10, 2003
What are "human factors?" Those
characteristics of our users that influence or affect their experiences
while using our products -- the way they think, solve problems,
and learn, as well as their background, past exeriences, and attitudes.
Why should technical communicators care? Information
*is* part of the product, and many technical communicators are woefully
out of touch with their users. Technical communicators developing
online information, like Help and Web sites are, strictly speaking,
designing interactive interfaces. And many communicators are moving
away from developing only traditional documentation deliverables
-- some are designing product user interfaces.
If this sounds like you, join Andrea L. Ames as she discusses human
factors from a technical communicators perspective. She'll provide
a basic overview of human factors, demonstrate the impact of two
important factors on information design and architecture, and describe
how you can become a more knowledgeable technical communicator in
About our Presenter
Andrea L. Ames, M.S., is a technical communicator
specializing in user-centered product interface and online
information architecture and design, interaction design, and
usability. She has more than 19 years of experience designing,
developing, and producing usable
technical and scientific information for products, software
user interfaces, multimedia and online information systems,
and print documentation.
Andrea is a Senior Information Developer at IBM Corporation,
where she leads information development for a large data management
product. She is an Associate Fellow and a member of the STC
international Board of Directors (she will be President in
2004-05); coordinator for two University of California Extension
technical communication certificates; and a published author
and freelance writer. She teaches at the university level
and speaks internationally at professional conferences.