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Dana E. Chisnell is
an independent user researcher and usability consultant
operating UsabilityWorks in San Francisco, CA. She has
been doing usability, user interface design, and technical
communications consulting and development since 1982.
Some of her recent work is in the current issue of Technical
Communication (February 2006), entitled "New Heuristics
for Understanding Older Adults as Web Users" written
with Ginny Redish and Amy Lee.
Dana's a senior member of the Usability Professional's
Association, a member of ACM SIGCHI, an associate fellow
of STC, and a member of STC communities for Usability
and User Experience, Information Design and Information
Architecture, AccessAbility, and San Francisco. She
just received the President's Award for her service
as the assistant to the president for virtual communities
in 2005-06.
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