
The data presented below represents the results of a member satisfaction survey conducted by the East Bay Chapter of the Society for Technical Communication in late 2004.
Email invites: |
149 |
Completed: |
40 |
Percent responded: |
27% |
|
1) How often do you attend STC chapter meetings? |
% |
# Responses |
|
Never |
![]() |
30% |
12 |
1-2 meetings a year |
![]() |
15% |
6 |
3-5 meetings a year |
![]() |
25% |
10 |
6-8 meetings a year |
![]() |
10% |
4 |
9-11 meetings a year |
![]() |
20% |
8 |
|
|
Total |
40 |
|
2) If you do not attend chapter meetings, what is the primary reason? |
% |
# Responses |
|
Location |
![]() |
3% |
1 |
Time of day |
![]() |
6% |
2 |
Cost |
0% |
0 |
|
Meetings are too long |
0% |
0 |
|
Food is not to my liking |
0% |
0 |
|
Not interested in programs offered |
![]() |
21% |
7 |
I don't have time |
![]() |
24% |
8 |
No reason, I'm just happy being an STC member |
![]() |
15% |
5 |
Not applicable |
![]() |
15% |
5 |
Other, please specify |
![]() |
18% |
6 |
|
|
Total |
34 |
3) What factor would cause you to attend more meetings (you may select more than one answer)? |
% |
# Responses |
|
Different location |
![]() |
11% |
8 |
Different time |
![]() |
6% |
4 |
Less cost |
![]() |
9% |
6 |
Shorter meetings |
![]() |
6% |
4 |
Better or different food |
![]() |
6% |
4 |
Different programs |
![]() |
19% |
13 |
More time in personal life |
![]() |
24% |
17 |
Not applicable |
![]() |
11% |
8 |
Other, please specify |
![]() |
9% |
6 |
|
|
Total |
70 |
4) Would you dial in to meetings if that option is made available (for a small price to cover cost of conference bridge)? |
% |
# Responses |
|
Yes |
![]() |
18% |
7 |
No |
![]() |
51% |
20 |
Maybe |
![]() |
31% |
12 |
|
|
Total |
39 |
5) What is your favorite meeting format? |
% |
# Responses |
|
Demonstration |
![]() |
21% |
8 |
Lecture |
![]() |
38% |
15 |
Panel discussion |
![]() |
15% |
6 |
Progression |
![]() |
5% |
2 |
Workshop |
![]() |
18% |
7 |
Other, please specify |
![]() |
3% |
1 |
|
|
Total |
39 |
6) How long should chapter meetings be (Current length is 3 hours)? |
% |
# Responses |
|
1 hour |
![]() |
3% |
1 |
1.5 hours |
![]() |
8% |
3 |
2 hours |
![]() |
26% |
10 |
2.5 hours |
![]() |
26% |
10 |
3 hours |
![]() |
36% |
14 |
3.5 hours |
![]() |
3% |
1 |
|
|
Total |
39 |
7) What time do you prefer that we start chapter meetings? |
% |
# Responses |
|
Noon (lunch) |
0% |
0 |
|
5:30 PM |
![]() |
21% |
8 |
6:00 PM |
![]() |
29% |
11 |
6:30 PM |
![]() |
18% |
7 |
7:00 PM |
![]() |
11% |
4 |
Other, please specify |
![]() |
21% |
8 |
|
|
Total |
38 |
8) How much are you willing to spend for meetings? |
% |
# Responses |
|
$5-$9 light snacks at a meeting place |
![]() |
21% |
8 |
$10-$15 light appetizers at a restaurant |
![]() |
26% |
10 |
$16-$20 better appetizers at a restaurant |
![]() |
8% |
3 |
$21-$25 dinner at a restaurant |
![]() |
39% |
15 |
$26-$30 dinner at a restaurant |
![]() |
5% |
2 |
|
|
Total |
38 |
9) What are the top 3 program topics that you would like to see this year? |
% |
# Responses |
|
Project management |
![]() |
7% |
9 |
Information mapping |
![]() |
2% |
2 |
Information architecture |
![]() |
3% |
4 |
Online training |
![]() |
2% |
3 |
Translation issues |
![]() |
2% |
2 |
Portfolio and resume review |
![]() |
3% |
4 |
Human factors |
![]() |
3% |
4 |
Usability |
![]() |
3% |
4 |
Metrics |
![]() |
1% |
1 |
Managing people |
![]() |
4% |
5 |
Editing |
![]() |
5% |
6 |
Marketing or corporate communications |
![]() |
3% |
4 |
Magazine writing |
![]() |
3% |
4 |
Proposal or grant writing |
![]() |
4% |
5 |
Creative writing |
![]() |
2% |
3 |
Writing for the Web |
![]() |
3% |
4 |
Writing white papers |
![]() |
2% |
3 |
Documenting APIs |
![]() |
3% |
4 |
Animation, multimedia or video production |
![]() |
2% |
2 |
Graphic design |
![]() |
2% |
2 |
Web design |
![]() |
2% |
3 |
Advanced cascading style sheets |
![]() |
3% |
4 |
XML |
![]() |
2% |
2 |
Single sourcing |
![]() |
4% |
5 |
Balancing work and life |
![]() |
2% |
2 |
Job hunting techniques |
![]() |
4% |
5 |
Trends in technical communication |
![]() |
9% |
11 |
Stress management |
0% |
0 |
|
Ergonomics |
![]() |
1% |
1 |
FrameMaker |
![]() |
2% |
2 |
RoboHelp |
![]() |
2% |
2 |
RoboDemo |
![]() |
2% |
2 |
Dreamweaver |
![]() |
2% |
2 |
Other, please specify |
![]() |
4% |
5 |
|
|
Total |
121 |
10) What length of time would be best for you if EBSTC holds a weekend training session on a topic voted on by the chapter? |
% |
# Responses |
|
Half-day |
![]() |
62% |
23 |
Full day |
![]() |
27% |
10 |
Not interested |
![]() |
11% |
4 |
Other, please specify |
0% |
0 |
|
|
|
Total |
37 |
11) If EBSTC holds a day or half-day training, what 3 topics would interest you the most? |
% |
# Responses |
|
Project management |
![]() |
5% |
5 |
Information mapping |
![]() |
8% |
8 |
Information architecture |
![]() |
2% |
2 |
Online training |
![]() |
2% |
2 |
Translation issues |
![]() |
1% |
1 |
Portfolio and resume review |
![]() |
2% |
2 |
Human factors |
![]() |
2% |
2 |
Usability |
![]() |
5% |
5 |
Metrics |
![]() |
3% |
3 |
Managing people |
![]() |
4% |
4 |
Editing |
![]() |
5% |
5 |
Marketing or corporate communications |
![]() |
3% |
3 |
Magazine writing |
![]() |
5% |
5 |
Proposal or grant writing |
![]() |
3% |
3 |
Creative writing |
![]() |
2% |
2 |
Writing for the Web |
![]() |
4% |
4 |
Writing white papers |
![]() |
4% |
4 |
Documenting APIs |
![]() |
4% |
4 |
Animation, multimedia, or video production |
![]() |
3% |
3 |
Graphic design |
![]() |
3% |
3 |
Web design |
![]() |
2% |
2 |
Advanced cascading style sheets |
![]() |
4% |
4 |
XML |
![]() |
3% |
3 |
Single sourcing |
![]() |
3% |
3 |
Balancing work and life |
![]() |
1% |
1 |
Job hunting techniques |
![]() |
1% |
1 |
Trends in technical communication |
![]() |
7% |
7 |
Stress management |
![]() |
2% |
2 |
Ergonomics |
![]() |
1% |
1 |
FrameMaker |
![]() |
3% |
3 |
RoboHelp |
![]() |
4% |
4 |
RoboDemo |
0% |
0 |
|
Dreamweaver |
![]() |
2% |
2 |
Other, please specify |
![]() |
3% |
3 |
|
|
Total |
106 |
12) Please select the 3 STC benefits that are the most important to you. |
% |
# Responses |
|
Chapter meetings |
![]() |
18% |
21 |
Chapter website |
![]() |
4% |
5 |
Chapter newsletter |
![]() |
10% |
11 |
STC publications (Intercom, TechComm) |
![]() |
18% |
21 |
STC annual conference |
![]() |
5% |
6 |
Regional conference |
![]() |
4% |
4 |
STC jobs survey |
![]() |
6% |
7 |
STC jobs database |
![]() |
11% |
13 |
Local jobs database (when we had one) |
![]() |
12% |
14 |
SIG opportunities |
![]() |
6% |
7 |
Other, please specify |
![]() |
4% |
5 |
|
|
Total |
114 |
13) Please select the top 3 reasons for why you belong to STC. |
% |
# Responses |
|
Networking opportunities for jobs |
![]() |
14% |
17 |
Job search help |
![]() |
7% |
8 |
Educational opportunities |
![]() |
10% |
12 |
Chance to relax and have fun |
![]() |
3% |
3 |
To receive the publications |
![]() |
9% |
11 |
Adds prestige to my resume |
![]() |
8% |
9 |
Chance to volunteer |
![]() |
3% |
4 |
To meet others in the field |
![]() |
14% |
16 |
To stay current in the field |
![]() |
26% |
31 |
Network of experienced people to troubleshoot issues |
![]() |
5% |
6 |
Other, please specify |
![]() |
1% |
1 |
|
|
Total |
118 |
14) If you do NOT currently hold a volunteer position with the East Bay chapter, what is the PRIMARY reason? |
% |
# Responses |
|
I haven't heard about openings |
![]() |
5% |
2 |
Not enough time |
![]() |
38% |
14 |
No interest in giving free time |
![]() |
14% |
5 |
No one asked me |
0% |
0 |
|
Positions don't fit my interests |
0% |
0 |
|
I don't see the benefit to me |
0% |
0 |
|
Not applicable |
![]() |
32% |
12 |
Other, please specify |
![]() |
11% |
4 |
|
|
Total |
37 |
15) If you do NOT currently hold a volunteer position with the East Bay chapter, what PRIMARY factor would cause you to volunteer? |
% |
# Responses |
|
Smaller time commitment |
![]() |
8% |
3 |
Mentoring from an experienced person |
![]() |
17% |
6 |
Volunteer recognition |
0% |
0 |
|
Learning specific skills |
![]() |
17% |
6 |
I'm not interested in volunteering |
![]() |
22% |
8 |
Not applicable |
![]() |
31% |
11 |
Other, please specify |
![]() |
6% |
2 |
|
|
Total |
36 |
16) How would you like to be recognized as a volunteer (Note: you may select more than one answer)? |
% |
# Responses |
|
Recognition at chapter meetings |
![]() |
15% |
8 |
Gift certificate |
![]() |
17% |
9 |
Special gift chosen for me |
0% |
0 |
|
Certificate of recognition from chapter |
![]() |
17% |
9 |
Personal thank you from the council |
![]() |
6% |
3 |
Volunteer of the Year/Month award |
![]() |
11% |
6 |
Not applicable |
![]() |
28% |
15 |
Other, please specify |
![]() |
6% |
3 |
|
|
Total |
53 |
17) In what general area do you live? |
% |
# Responses |
|
Concord/Pittsburg |
![]() |
13% |
5 |
Danville/Dublin/San Ramon |
![]() |
18% |
7 |
San Francisco |
0% |
0 |
|
San Jose |
![]() |
3% |
1 |
Silicon Valley |
0% |
0 |
|
Livermore |
![]() |
13% |
5 |
Oakland |
![]() |
13% |
5 |
Pleasanton |
![]() |
10% |
4 |
Stockton/Modesto |
0% |
0 |
|
Vallejo/Fairfield |
![]() |
3% |
1 |
Walnut Creek |
![]() |
13% |
5 |
Other, please specify |
![]() |
18% |
7 |
|
|
Total |
40 |
18) In what general area do you work? |
% |
# Responses |
|
Concord/Pittsburg |
![]() |
13% |
5 |
Danville/Dublin/San Ramon |
![]() |
18% |
7 |
San Francisco |
![]() |
8% |
3 |
San Jose |
![]() |
3% |
1 |
Silicon Valley |
![]() |
5% |
2 |
Livermore |
![]() |
10% |
4 |
Oakland |
![]() |
5% |
2 |
Pleasanton |
![]() |
5% |
2 |
Stockton/Modesto |
0% |
0 |
|
Vallejo/Fairfield |
![]() |
3% |
1 |
Walnut Creek |
![]() |
10% |
4 |
Unemployed |
![]() |
5% |
2 |
Other, please specify |
![]() |
18% |
7 |
|
|
Total |
40 |
19) Where do you prefer that we hold chapter meetings? |
% |
# Responses |
|
Concord/Pittsburg |
![]() |
8% |
3 |
Danville/Dublin/San Ramon |
![]() |
54% |
21 |
San Francisco |
![]() |
3% |
1 |
San Jose |
0% |
0 |
|
Silicon Valley |
0% |
0 |
|
Livermore |
0% |
0 |
|
Oakland |
![]() |
5% |
2 |
Pleasanton |
![]() |
8% |
3 |
Stockton/Modesto |
0% |
0 |
|
Vallejo/Fairfield |
![]() |
3% |
1 |
Walnut Creek |
![]() |
15% |
6 |
Other, please specify |
![]() |
5% |
2 |
|
|
Total |
39 |
20) What is your employment status? |
% |
# Responses |
|
Full-time |
![]() |
70% |
28 |
Part-time |
![]() |
5% |
2 |
Contract |
![]() |
18% |
7 |
Unemployed |
![]() |
8% |
3 |
|
|
Total |
40 |
21) If you are unemployed, how long have you been unemployed? |
% |
# Responses |
|
0-3 months |
0% |
0 |
|
4-6 months |
![]() |
7% |
2 |
7-11 months |
0% |
0 |
|
1-2 years |
![]() |
7% |
2 |
More than 2 years |
![]() |
3% |
1 |
Not applicable |
![]() |
83% |
24 |
|
|
Total |
29 |
22) What is your educational level? |
% |
# Responses |
|
High school |
0% |
0 |
|
Bachelor's degree |
![]() |
40% |
16 |
Master's degree |
![]() |
28% |
11 |
PhD |
![]() |
3% |
1 |
Some college |
![]() |
18% |
7 |
Some post-graduate work |
![]() |
13% |
5 |
|
|
Total |
40 |
23) How long have you worked in the field of technical communication? |
% |
# Responses |
|
0-2 years |
![]() |
10% |
4 |
2-5 years |
![]() |
13% |
5 |
6-10 years |
![]() |
23% |
9 |
11 or more years |
![]() |
55% |
22 |
|
|
Total |
40 |
24) What is your gender? |
% |
# Responses |
|
Female |
![]() |
71% |
27 |
Male |
![]() |
29% |
11 |
|
|
Total |
38 |
25) What is your age group? |
% |
# Responses |
|
20-29 years |
![]() |
5% |
2 |
30-39 years |
![]() |
15% |
6 |
40-49 years |
![]() |
28% |
11 |
50 years and over |
![]() |
53% |
21 |
|
|
Total |
40 |
26) Which of the following best describes your current or most recent job function (Note: you may select more than one answer)? |
% |
# Responses |
|
Writer |
![]() |
25% |
20 |
Editor |
![]() |
23% |
18 |
Illustrator/graphic designer |
![]() |
3% |
2 |
Planner |
![]() |
3% |
2 |
Human factors specialist |
![]() |
1% |
1 |
Manager |
![]() |
14% |
11 |
Instructor |
![]() |
3% |
2 |
Researcher |
![]() |
3% |
2 |
Web designer/writer |
![]() |
9% |
7 |
Business analyst |
![]() |
10% |
8 |
Student |
0% |
0 |
|
Other, please specify |
![]() |
8% |
6 |
|
|
Total |
79 |
*Special thanks to Sherry Smith for putting this data together.