East Bay Chapter of STC

East Bay STC Member Preferences Survey

The data presented below represents the results of a member satisfaction survey conducted by the East Bay Chapter of the Society for Technical Communication in late 2004.

Email invites:

149

Completed:

40

Percent responded:

27%

 

1) How often do you attend STC chapter meetings?

%

# Responses

Never

30%

12

1-2 meetings a year

15%

6

3-5 meetings a year

25%

10

6-8 meetings a year

10%

4

9-11 meetings a year

20%

8

 

 

Total

40

2) If you do not attend chapter meetings, what is the primary reason?

%

# Responses

Location

3%

1

Time of day

6%

2

Cost

 

0%

0

Meetings are too long

 

0%

0

Food is not to my liking

 

0%

0

Not interested in programs offered

21%

7

I don't have time

24%

8

No reason, I'm just happy being an STC member

15%

5

Not applicable

15%

5

Other, please specify

18%

6

 

 

Total

34

3) What factor would cause you to attend more meetings (you may select more than one answer)?

%

# Responses

Different location

11%

8

Different time

6%

4

Less cost

9%

6

Shorter meetings

6%

4

Better or different food

6%

4

Different programs

19%

13

More time in personal life

24%

17

Not applicable

11%

8

Other, please specify

9%

6

 

 

Total

70

4) Would you dial in to meetings if that option is made available (for a small price to cover cost of conference bridge)?

%

# Responses

Yes

18%

7

No

51%

20

Maybe

31%

12

 

 

Total

39

5) What is your favorite meeting format?

%

# Responses

Demonstration

21%

8

Lecture

38%

15

Panel discussion

15%

6

Progression

5%

2

Workshop

18%

7

Other, please specify

3%

1

 

 

Total

39

6) How long should chapter meetings be (Current length is 3 hours)?

%

# Responses

1 hour

3%

1

1.5 hours

8%

3

2 hours

26%

10

2.5 hours

26%

10

3 hours

36%

14

3.5 hours

3%

1

 

 

Total

39

7) What time do you prefer that we start chapter meetings?

%

# Responses

Noon (lunch)

 

0%

0

5:30 PM

21%

8

6:00 PM

29%

11

6:30 PM

18%

7

7:00 PM

11%

4

Other, please specify

21%

8

 

 

Total

38

8) How much are you willing to spend for meetings?

%

# Responses

$5-$9 light snacks at a meeting place

21%

8

$10-$15 light appetizers at a restaurant

26%

10

$16-$20 better appetizers at a restaurant

8%

3

$21-$25 dinner at a restaurant

39%

15

$26-$30 dinner at a restaurant

5%

2

 

 

Total

38

9) What are the top 3 program topics that you would like to see this year?

%

# Responses

Project management

7%

9

Information mapping

2%

2

Information architecture

3%

4

Online training

2%

3

Translation issues

2%

2

Portfolio and resume review

3%

4

Human factors

3%

4

Usability

3%

4

Metrics

1%

1

Managing people

4%

5

Editing

5%

6

Marketing or corporate communications

3%

4

Magazine writing

3%

4

Proposal or grant writing

4%

5

Creative writing

2%

3

Writing for the Web

3%

4

Writing white papers

2%

3

Documenting APIs

3%

4

Animation, multimedia or video production

2%

2

Graphic design

2%

2

Web design

2%

3

Advanced cascading style sheets

3%

4

XML

2%

2

Single sourcing

4%

5

Balancing work and life

2%

2

Job hunting techniques

4%

5

Trends in technical communication

9%

11

Stress management

 

0%

0

Ergonomics

1%

1

FrameMaker

2%

2

RoboHelp

2%

2

RoboDemo

2%

2

Dreamweaver

2%

2

Other, please specify

4%

5

 

 

Total

121

10) What length of time would be best for you if EBSTC holds a weekend training session on a topic voted on by the chapter?

%

# Responses

Half-day

62%

23

Full day

27%

10

Not interested

11%

4

Other, please specify

 

0%

0

 

 

Total

37

11) If EBSTC holds a day or half-day training, what 3 topics would interest you the most?

%

# Responses

Project management

5%

5

Information mapping

8%

8

Information architecture

2%

2

Online training

2%

2

Translation issues

1%

1

Portfolio and resume review

2%

2

Human factors

2%

2

Usability

5%

5

Metrics

3%

3

Managing people

4%

4

Editing

5%

5

Marketing or corporate communications

3%

3

Magazine writing

5%

5

Proposal or grant writing

3%

3

Creative writing

2%

2

Writing for the Web

4%

4

Writing white papers

4%

4

Documenting APIs

4%

4

Animation, multimedia, or video production

3%

3

Graphic design

3%

3

Web design

2%

2

Advanced cascading style sheets

4%

4

XML

3%

3

Single sourcing

3%

3

Balancing work and life

1%

1

Job hunting techniques

1%

1

Trends in technical communication

7%

7

Stress management

2%

2

Ergonomics

1%

1

FrameMaker

3%

3

RoboHelp

4%

4

RoboDemo

 

0%

0

Dreamweaver

2%

2

Other, please specify

3%

3

 

 

Total

106

12) Please select the 3 STC benefits that are the most important to you.

%

# Responses

Chapter meetings

18%

21

Chapter website

4%

5

Chapter newsletter

10%

11

STC publications (Intercom, TechComm)

18%

21

STC annual conference

5%

6

Regional conference

4%

4

STC jobs survey

6%

7

STC jobs database

11%

13

Local jobs database (when we had one)

12%

14

SIG opportunities

6%

7

Other, please specify

4%

5

 

 

Total

114

13) Please select the top 3 reasons for why you belong to STC.

%

# Responses

Networking opportunities for jobs

14%

17

Job search help

7%

8

Educational opportunities

10%

12

Chance to relax and have fun

3%

3

To receive the publications

9%

11

Adds prestige to my resume

8%

9

Chance to volunteer

3%

4

To meet others in the field

14%

16

To stay current in the field

26%

31

Network of experienced people to troubleshoot issues

5%

6

Other, please specify

1%

1

 

 

Total

118

14) If you do NOT currently hold a volunteer position with the East Bay chapter, what is the PRIMARY reason?

%

# Responses

I haven't heard about openings

5%

2

Not enough time

38%

14

No interest in giving free time

14%

5

No one asked me

 

0%

0

Positions don't fit my interests

 

0%

0

I don't see the benefit to me

 

0%

0

Not applicable

32%

12

Other, please specify

11%

4

 

 

Total

37

15) If you do NOT currently hold a volunteer position with the East Bay chapter, what PRIMARY factor would cause you to volunteer?

%

# Responses

Smaller time commitment

8%

3

Mentoring from an experienced person

17%

6

Volunteer recognition

 

0%

0

Learning specific skills

17%

6

I'm not interested in volunteering

22%

8

Not applicable

31%

11

Other, please specify

6%

2

 

 

Total

36

16) How would you like to be recognized as a volunteer (Note: you may select more than one answer)?

%

# Responses

Recognition at chapter meetings

15%

8

Gift certificate

17%

9

Special gift chosen for me

 

0%

0

Certificate of recognition from chapter

17%

9

Personal thank you from the council

6%

3

Volunteer of the Year/Month award

11%

6

Not applicable

28%

15

Other, please specify

6%

3

 

 

Total

53

17) In what general area do you live?

%

# Responses

Concord/Pittsburg

13%

5

Danville/Dublin/San Ramon

18%

7

San Francisco

 

0%

0

San Jose

3%

1

Silicon Valley

 

0%

0

Livermore

13%

5

Oakland

13%

5

Pleasanton

10%

4

Stockton/Modesto

 

0%

0

Vallejo/Fairfield

3%

1

Walnut Creek

13%

5

Other, please specify

18%

7

 

 

Total

40

18) In what general area do you work?

%

# Responses

Concord/Pittsburg

13%

5

Danville/Dublin/San Ramon

18%

7

San Francisco

8%

3

San Jose

3%

1

Silicon Valley

5%

2

Livermore

10%

4

Oakland

5%

2

Pleasanton

5%

2

Stockton/Modesto

 

0%

0

Vallejo/Fairfield

3%

1

Walnut Creek

10%

4

Unemployed

5%

2

Other, please specify

18%

7

 

 

Total

40

19) Where do you prefer that we hold chapter meetings?

%

# Responses

Concord/Pittsburg

8%

3

Danville/Dublin/San Ramon

54%

21

San Francisco

3%

1

San Jose

 

0%

0

Silicon Valley

 

0%

0

Livermore

 

0%

0

Oakland

5%

2

Pleasanton

8%

3

Stockton/Modesto

 

0%

0

Vallejo/Fairfield

3%

1

Walnut Creek

15%

6

Other, please specify

5%

2

 

 

Total

39

20) What is your employment status?

%

# Responses

Full-time

70%

28

Part-time

5%

2

Contract

18%

7

Unemployed

8%

3

 

 

Total

40

21) If you are unemployed, how long have you been unemployed?

%

# Responses

0-3 months

 

0%

0

4-6 months

7%

2

7-11 months

 

0%

0

1-2 years

7%

2

More than 2 years

3%

1

Not applicable

83%

24

 

 

Total

29

22) What is your educational level?

%

# Responses

High school

 

0%

0

Bachelor's degree

40%

16

Master's degree

28%

11

PhD

3%

1

Some college

18%

7

Some post-graduate work

13%

5

 

 

Total

40

23) How long have you worked in the field of technical communication?

%

# Responses

0-2 years

10%

4

2-5 years

13%

5

6-10 years

23%

9

11 or more years

55%

22

 

 

Total

40

24) What is your gender?

%

# Responses

Female

71%

27

Male

29%

11

 

 

Total

38

25) What is your age group?

%

# Responses

20-29 years

5%

2

30-39 years

15%

6

40-49 years

28%

11

50 years and over

53%

21

 

 

Total

40

26) Which of the following best describes your current or most recent job function (Note: you may select more than one answer)?

%

# Responses

Writer

25%

20

Editor

23%

18

Illustrator/graphic designer

3%

2

Planner

3%

2

Human factors specialist

1%

1

Manager

14%

11

Instructor

3%

2

Researcher

3%

2

Web designer/writer

9%

7

Business analyst

10%

8

Student

 

0%

0

Other, please specify

8%

6

 

 

Total

79

*Special thanks to Sherry Smith for putting this data together.