| What's New in Online Help
If you're asked to develop "online help" today, what
will you create, and how will you create it? The possibilities are
broader than they used to be. The help deliverable itself can vary,
from a standard Windows help file (.chm or .hlp), to an html-based
solution that works on multiple platforms, to help text that's embedded
right in the user interface, to interactive demos and simulations.
This presentation provides an overview of what it's like being
a help author today, and what skills and knowledge you should develop
to stay current in the profession.
About Our Presenter
Linda has been an independent technical communicator for over 20
years, and has been developing help systems since 1989. She also
teaches in the Technical Communication program at UC Berkeley Extension,
where her classes include "Developing Online Help," "Principles
of Information Architecture," "Usability Testing for Technical
Communicators," and "Technical Communication I."
She has presented at the WritersUA
(WinWriters) conference several times.
Linda also works on product usability and user interface design
through her company,
Linda
Urban Communications, LLC .
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