Just because you have multiple audiences, multi-faceted products, a wide range of deliverables, and a variety of publishing channels doesn’t mean you don’t need to tell a coherent story.
Business users, administrators, and developers may all have different parts to play, but their success, and therefore the success of your product, depends on all the pieces of the project fitting together to form a complete solution.
This presentation describes how FICO is defining a content strategy to address the diverse needs of the many users of the Decision Management Suite.
What must you learn (and keep current in) to be a technical communicator? What are the required skills, tools, and terminologies and complexities of the industries, fields, and topics in which you are working?
There’s more to technical communications than how it is presented in academia and business—both sides are frequently unaware of the requirements of this profession. What is out there, and where are we now?
This discussion looks at technical communication only from the perspective of the writing and editing, and not from illustration or programming needs.
Read the meeting recap
In today’s global economy, what are the common pitfalls and errors that occur in intercultural work environments? Why do they occur, and what strategies help to avoid and resolve these types of issues?
This talk will explore the impact of intercultural communication issues on business situations, the roots of intercultural miscommunication, and strategies for overcoming issues that can arise in international work environments.
Topics will include practical cultural analysis, adapting communication and business strategies for success, and building cohesive international teams.
A good technical writer provides services that go well beyond documentation.
Every business has silos: business groups that compartmentalize functions and information. Different silos often have different ideas and priorities – divergent visions that can impair a project
The technical writer’s unique role allows us to move above and beyond business silos. We can find those damaging disconnects and help businesses get their teams on the same page.
Join us to learn more about how you can bust your team’s silos and bring value to your project that no one else can.
Read the meeting recap
The information age is also the age of the short attention span. We typically write for people who must spend much of each day reading. Many readers would prefer a pill that puts the information in their brain. We can’t give them that—but we can strive to give them the prose equivalent of a pill, rather than the prose equivalent of a meatloaf.
This talk outlines the basics of minimalist writing. Technical writers will find most of the concepts familiar—active voice, short sentences, etc. Minimalist writing stresses these concepts even more than general technical writing. Understanding and practicing minimalist writing benefits any kind of communication, including marketing.