Open source software projects provide writers (and software engineers) opportunities to develop their skills, make meaningful contributions, and produce authentic work samples. These projects are almost always looking for people to help out, including writing documentation and testing. But how do you get noticed when the primary communication channel is a mailing list, and no one knows who you are? Learn how Gale Naylor leveraged her open-source experience to change careers and become a full-time technical writer at Facebook.
What makes an industry leader in the area of information development? What practices are critical to the department’s success and predictors of the quality of content produced? For over 20 years, Comtech and the Center for Information Development Management (CIDM) have partnered with leading information development organizations to assess and monitor the characteristics that define process maturity in the creation of technical content. Tools, technology, and user expectations continue to evolve the content we produce. Similarly, the processes followed while creating that content should also adapt. To respond to changing demands, we must leave behind our old concepts of information development management and adopt new definitions of process maturity. Based on continuing conversations with leading information development organizations, this presentation examines key performance indicators for 10 characteristics that define mature organizations in today’s market.